Refund Policy

1. Overview

At Schoolabe, we are committed to providing high-quality educational content and services. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made through our platform. By making a purchase, you agree to the terms of this policy.

2. Refund Eligibility

2.1 Course Purchases

You may be eligible for a refund if:

• You request a refund within 7 days of purchase
• You have accessed less than 20% of the course content
• The course content is materially different from what was advertised
• You experience technical issues that prevent access to the course and we are unable to resolve them
• The course is cancelled by Schoolabe before completion

2.2 Subscription Services

For subscription-based services:

• You may cancel your subscription at any time
• Refunds for the current billing period are available if cancelled within 3 days of the billing date
• No refunds will be issued for partial months already used
• Annual subscriptions cancelled within 30 days of purchase may be eligible for a prorated refund

2.3 Non-Refundable Items

The following items are generally non-refundable:

• Digital products that have been fully accessed or downloaded
• Certificates of completion
• Services that have been fully rendered
• Purchases made more than 30 days ago
• Gift purchases (subject to separate terms)

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected] or through your account dashboard
2. Provide your order number or transaction ID
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots if applicable

We will review your request within 5-7 business days and notify you of our decision via email.

4. Refund Processing

4.1 Processing Time

Once your refund request is approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.

4.2 Payment Method

Refunds will be processed to the same payment method used for the original transaction. If the original payment method is no longer available, please contact us to arrange an alternative method.

4.3 Payment Gateway Processing

Please note that payment gateways (such as Razorpay) may take additional time to process refunds. The time it takes for the refund to appear in your account depends on your bank or payment provider, typically ranging from 5-14 business days.

5. Special Circumstances

5.1 Duplicate Charges

If you notice a duplicate charge on your account, please contact us immediately. We will investigate and issue a full refund for any duplicate transactions.

5.2 Technical Issues

If you are unable to access your purchased course due to technical issues on our end, we will work to resolve the issue. If we cannot resolve it within 48 hours, you may be eligible for a full refund.

5.3 Course Cancellation

If Schoolabe cancels a course you have purchased, you will receive a full refund or credit toward another course of equal value, at your choice.

6. Chargebacks

We strongly encourage you to contact us directly to resolve any issues before initiating a chargeback with your bank or credit card company. Chargebacks may result in the permanent suspension of your account. We are committed to working with you to resolve any concerns you may have.

7. Currency and Taxes

All refunds will be processed in the same currency as the original transaction. Any taxes paid on the original purchase will be refunded as part of the refund amount. Please note that currency conversion rates may vary between the time of purchase and refund.

8. Disputes and Appeals

If your refund request is denied and you believe the decision was made in error, you may appeal by providing additional information or documentation. Please contact us at [email protected]with your appeal request and any supporting evidence.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our services after changes constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us:

• Company Name: Schoolabe
• Email: [email protected]
• Refund Requests: [email protected]
• Phone Support: Available Monday-Friday, 9:00 AM - 6:00 PM IST
• Registered Address: Schoolabe, New Delhi, India
• Payment Gateway: Razorpay Software Private Limited

Important: All refund requests must include your order number, transaction ID, and reason for refund. Refunds will be processed through Razorpay to your original payment method. Processing time may vary based on your bank or payment provider (typically 5-14 business days).